THE ORANGE COUNTY COMMUNITY FOUNDATION
Since 1989, the Orange County Community Foundation has been dedicated to unleashing the power of philanthropy in Orange County and beyond. Through an array of full-service funds and strategies, we support the philanthropic goals of individuals, families, private foundations and professional advisors. We also fuel the progress of local nonprofits and help pioneer solutions to some of our region’s greatest challenges.
We help our donors cultivate an enduring passion for philanthropy that engages families across generations, geographies and causes of the heart. We serve as an experienced and innovative partner to drive philanthropic impact in the near term, and ensure diligent stewardship and oversight in perpetuity. And our role – at the intersection of philanthropic investment and community need – puts us on the front lines, amassing firsthand knowledge of best practices, emerging issues and promising solutions.
Across everything we do, we are driven by our mission:
We inspire a passion for lifelong philanthropy, faithfully steward the intentions of our donors and catalyze sustainable community impact.
The Chief Operating Officer and Executive Vice President (COO/EVP) is a new position created for the purpose of translating OCCF’s vision and strategy into integrated operational tactics, and strengthening the internal infrastructure needed to achieve OCCF’s vision.
A key performance objective for the COO/EVP will be to develop and implement an operational strategy designed to support OCCF's vision and growth objectives. As these operational plans and programs are implemented, it will be important to understand how they collectively impact the organization’s performance in both the short- and long-term. This will involve budget considerations, prioritizing activities based on operational needs, organizational and team development requirements, and ensuring that the culture is preserved in times of rapid growth. One key deliverable is the development of a long-range operating plan defining how these factors will tie together and the impact they will have on improving organizational performance.
1. BUILD OPERATIONAL CAPACITY TO SUSTAIN GROWTH
The COO/EVP will be responsible for assessing OCCF’s operational capacity, and developing a high-level plan to build on strengths and address weaknesses. The COO will gain a thorough understanding of internal and external constituents’ needs, and will ensure that the operational platform—including structure, staffing, and workflow processes—fuels OCCF’s progress toward its strategic objectives in both the near- and long-term.
2. LEAD SYSTEMS TRANSFORMATION
In the near-term, the COO/EVP will quarterback the implementation of OCCF’s new technology system, including leading the accompanying change management process. It is anticipated that the technology migration will constitute a major focus during the first year, ensuring that all users are fully trained and that reporting processes provide the executive team with the information needed to effectively manage their functions. The COO/EVP will also recruit an IT Manager to oversee the day-to-day technology operations on an ongoing basis. Over the long-term, the COO/EVP will ensure that OCCF’s core functions are fully supported by our technology platforms, and that our systems enable an optimal external and internal user experience.
3. ENSURE START-TO-FINISH EXCELLENCE IN DONOR EXPERIENCE
The COO/EVP will be charged with identifying opportunities to improve the OCCF donor
experience—from point of first contact through the complete donor service life cycle—and will work across functions to measure and continuously improve that experience. This will include thought leadership on the successful execution of our marketing and business development plans, as well as benchmarking indicators of the donor experience and establishing plans to enhance and optimize it.