Manager, Sales Operations

Achievement Network (ANet)

Posted: 8/12/2019

Position Type: Full-Time (Paid)

Function: Business Development

Primary domain: Education

City: Boston

Postal code: 02108

State: Massachusetts

Country: United States

Organization Information:

Budget:

$20M +

Website:

https://www.click2apply.net/2dnyckz762vpdvhm

Mission statement:

ANet is a nonprofit dedicated to the idea that every child deserves an excellent education and the opportunities it provides.
 

Position Details:

Job Description:



Manager, Sales Operations




Location:

Flexible




Position is available:

I
mmediately



WHO
WE ARE

Every student
deserves opportunities in life, and every educator committed to
providing those opportunities, deserves support. Those beliefs
drive us to work alongside schools to support great teaching so
that we can work towards guaranteeing that all students are
receiving high quality instruction. We partner with over 900
schools - both district and charter - in underserved communities
around the country, thus impacting more than 330,000
students.
Third-party
evaluations confirm that when schools have the right basic
conditions in place and partner with ANet, they achieve 6-8 months
of additional learning over a two-year period compared to schools
not partnering with ANet.



At ANet we
are committed to living out our

core values
, both across
our organization and with our partner schools. We acknowledge that
systemic inequities impact student access to opportunities and that
in order to ensure educational equity for all students, we must
center on the experiences of those from marginalized communities to
guide our work. We work to deepen our understanding of how race,
class, power and privilege influence the education system as well
as influence our own perspectives. To do so, we provide ongoing
learning opportunities through org-wide professional development,
affinity groups, working groups, and resource sharing.




Individuals who join ANet have the opportunity to be part of a
dynamic, values driven, and team-oriented organization that is
committed to having impact in schools by investing in each other
and learning together.
We were named
as The NonProfit Times “Best Nonprofits to Work For”
and work tirelessly to foster a working environment where the
unique perspectives, backgrounds, and identities of our staff
members are valued.



THE
OPPORTUNITY

The Manager,
Sales Operations will play an important strategic and
operational
role in
setting up our partnerships with schools and districts. On a daily
basis, they will
connect with
and advise colleagues
across the
country on scoping and pricing new and returning school and
district partnerships. They will serve as an in-house expert on
ANet's menu of services and pricing, and will use strong judgment
to
advise others
on a proposed partnership's potential impact and
sustainability
. They will
oversee the t
racking of
many crucial partnership details including
pricing,
service, and other key data essential to the organization's ability
to serve partners, accurately project revenue, plan for capacity,
and conduct impact analysis. They will provide cultivation strategy
support to each region, helping to research and identify new target
districts and track their cultivation along the customer journey.
They will act as a project manager supporting across a team

of
several staff
members within their assigned regions,
set up and
execute efficient processes
to secure
these partnerships, and progress monitor sales leads in meeting
their annual partnership goals. They will also coordinate with
central teams as needed, doing what it takes to help launch our
partnerships smoothly and efficiently while ensuring we have the
data we need to make key decisions related to staffing, growth,
and
impact.


The Manager,
Sales Operations will report to the Managing Director, Partnership
Development.



WHAT
YOU'LL DO



Serve as a business development liaison to ANet regions and
networks



o
Project
manage annual sales/partnership cycle in each assigned
region/network to ensure each region remains on track to meet
partnership execution goals



o
Lead
customized weekly or bi-weekly meetings with sales leads and other
relevant staff members in each of our local sites to monitor
progress to goals, gather information needed for partnership
execution, and advise/strategize on pricing and service scoping for
partnerships. Local sales staff includes Regional Vice Presidents,
Directors of Partnership Development, Executive Directors, and
others as needed



o
Train
and support
local staff and others in the use of

Salesforce
,
providing
appropriate and individualized guidance and feedback to users on
how to enter and analyze data in Salesforce



o
Advise and
train local sales staff on
various
aspects of our service offerings, including
pricing
,
service
design, resource materials, etc.



o
Surface
issues
related to unique pricing, procurement, or contracting
elements;
use strong
judgment and experience to independently troubleshoot questions and
customized requests,

problem-solve
along sales
teams options and approaches for
accommodating
unique requests
from schools.
Escalate/bring in additional support as needed



o
Flag certain
out-of-model service recommendations (using criteria) for further
review by senior central ANet staff members using our escalation
protocol, providing sufficient detail/information solicited by
sales team to ensure senior staff members can provide input and
decide on whether to approve scope



o
Draft
customized proposals, using custom pricing calculators, for local
teams to use in their conversations with partners, and update
proposals as conversations happen accordingly



o
Provide
cultivation strategy support to each region early in the sales
cycle, research prospective partners, identifying new target
districts, research budget timelines, and advise regions in their
tracking of cultivation efforts to move partners along the customer
journey



o
Independently
communicate prof
essionally
with external district/school level clients to respond to their
questions related to info-gathering, contracting, invoicing,
etc.





Design and maintain sales resources and tools



o

Design and implement tools needed for sales staff to gather
information required for partnerships and contracts



o
Maintain and
update proposal and contract program description
templates



o
Design,
maintain, and update sales resource guides including Salesforce
training materials





Conduct database operations



o

Complete bulk data uploads and manipulation of data in
Salesforce



o
Implement
regular on-going data quality checks to ensure consistency and
accuracy in data collected across the organization



o
Refine fields
needed for tracking information, after consulting with other teams,
and provide input around system changes



o
Delegate data
entry as needed to operations associate and monitor accuracy on an
on-going basis





Report and analyze regional and network progress to
goals



o

Design and maintain dashboards reflecting progress to annual sales
goals and review progress regularly with regional/network
teams
.
Pull out relevant data insights to guide region/network in taking
action to move their partnerships forward



o
Report weekly
on ANet's progress on growth, retention, and revenue goals to
inform key decision-making by senior leadership



o
Respond to
questions about data and reporting and run ad-hoc reports to help
us have a clear picture of the schools we are supporting





Coordinate with other central teams around cross-matrix
operations



o

Trigger contract creation and work closely with other SalesOps and
Finance team members to ensure they have information needed for
generating contracts and collecting payment




o

Work together to align with Contracting and Finance teams to manage
complex contracts, ensuring partnership details and context are
shared; weigh in on itemized pricing/service details as
needed




o

Align with other key org partners, such as Program Operations Team
and National Network Team, to ensure strong set up of processes and
systems for smooth service delivery and tracking of relevant
details across various systems to meet other team's
goals



WHO
YOU ARE AND WHAT YOU BRING


You have a
passionate commitment to and a sense of urgency for the support of
schools, along with a belief that all students can achieve at high
levels; you believe in the power of formative assessment, coaching,
and professional development as critical levers in school
improvement



You are
motivated by working in an environment where we live out our core
values daily; you are eager to examine personal archetypes and
biases while discussing topics related to race, class, and
privilege which relate to ANet's Advance Equity and People Matter
values




You have about 3 years

of

relevant

experience
,

preferably at a nonprofit organization

or in a business/sales operations role.




You have the ability to quickly learn ANet's service models,
pricing structures, partnerships, and internal org
structure/priorities along with an understanding of key variables
that impact partnership development.




You have exceptional judgment and a strong ability to assess and
navigate complex situations.




You have experience managing projects across remote teams,
including building stakeholder buy-in, developing strong supportive
relationships, implementing rhythms and tools, and customizing the
approach to reflect local context.




You have an ability to “get

stuff done”, whether that's managing your own workflows or
managing others to move projects forward; you also approach your
work with flexibility and a willingness to adapt to changing
priorities




You have experience conducting

data analysis and reporting
,
including monitoring progress to goals and pulling out trends to
influence decision-making.




You bring prior experience using Microsoft Excel, Google Sheets,
and Google Slides.




You bring prior experience using a database or CRM; direct
experience with Salesforce ideal.



WHAT
WE OFFER

ANet offers
highly competitive compensation based on prior experience and
qualifications as well as comprehensive benefits in order to best
support our people. Benefits we offer include: health, dental and
vision insurance where ANet pays 80% of the cost of these benefits
for employees and their families/domestic partner; 3 weeks of
vacation (4 weeks after two years with ANet); 10 paid holidays with
paid days off between the Christmas and New Year's holidays; a paid
floating holiday; paid sick & personal days; paid parental
leave; retirement plan options; commuter benefits; tuition
reimbursement; flexible spending accounts; short and long-term
disability coverage; and basic life and personal accident
insurance.



HOW
TO APPLY


We are now accepting applications for this position, which will be
reviewed on a rolling basis. To apply, please click on the blue
“Apply” button. You will then be prompted to complete a
brief application and upload a resume and thoughtful cover letter
in which you outline why you are interested in working for ANet and
how your skills and experience meet the qualifications of the
position.




ANet is committed to maximizing the diversity of our organization.
We are an equal opportunity employer and encourage individuals of
all ethnic and racial backgrounds and gender identities to apply to
our positions.








Apply Here


PI112705857



Qualifications:

-

Benefits:

Not Specified

Salary:

Commensurate with Experience

Posting Expiration Date:

10/11/2019

How to Apply:

Apply Online


 

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