Manager of Development Operations


Posted: 8/12/2019

Position Type: Full-Time (Paid)

Function: Fundraising/Development

Primary domain: Education

City: New York

Postal code: 10005

State: New York

Country: United States

Organization Information:


$20M +


Mission statement:

OneGoal’s mission is to close the degree divide in America. By addressing the barriers low-income students face during the post-secondary transition at scale, we believe we can create greater levels of equity in the United States. 

Position Details:

Job Description:


Potential and talent are equally distributed, but opportunity is not. Nearly identical percentages of 10th graders from low and high-income communities aspire to complete a postsecondary education. Only 22% of students from low-income communities earn a college degree, compared to 67% of their peers from high-income areas. At OneGoal, we believe that all students - not just those with the best grades or the most resources - have the ability and deserve the opportunity to earn a postsecondary degree. What’s more, we have developed a solution that works, and we believe this problem is solvable within our lifetime. 

We are looking for individuals who will join OneGoal during this unique window in time:

  • In just 10 years, OneGoal has grown from 32 students in one city to some 13,000 students in six regions.

  • OneGoal’s teacher-led, in-school, three-year college access and success model is game-changing. While nationwide, only 22% of students in low-income communities earn a postsecondary degree, 81% of OneGoal Fellows (students) enroll in a postsecondary institution and 86% of those who enroll persist one year later.

  • Over the next five years we have set our sights on unprecedented goals: first to attain a 60% graduation rate among Fellows and to develop new delivery models to dramatically grow our reach.

  • To learn more about our work within the New York region in particular, please visit the New York page of our website here.

The Person

You believe - and your work has demonstrated your belief - that all students can earn a postsecondary degree and the life that comes with it. As the Manager of Development Operations, your mission is to contribute to all things development operations- from data and systems to research and event management (with potential to take on a leadership role in these buckets of work)- all in service of contributing to a successful $2.7M fundraising program. Reporting to the Managing Director of Development (MDD), this position will use Salesforce to manage donor data and develop the systems needed to ensure effective and efficient development initiatives, ensure regional compliance with Finance and IT workstreams, and lead behind-the-scenes event management and prospect research. Additionally, you will work across teams to systematize the collection of all revenues related to our fee-for-service revenue stream. Specifically, the Manager of Development Operations’ responsibilities include, but are not limited to:

Internal Development Operations (60%)

  • Serve as the resident Salesforce expert on the team. On a regular basis, maintain fidelity of all fundraising data, analyze data and run reports to show progress on donor strategies, and create tools and dashboards to support portfolio managers. 

  • Conduct prospect research and strategy to inform the fundraising pipeline and set up the team for year-on-year revenue growth.

  • Partner with MDD on fundraising forecasting and data related to the creation of a three-year development plan.

  • Process all gifts using systems developed by the national development team.

  • Support MDD with meeting prep and follow-up materials.

Fee-for-Service (20%)

  • Lead the team’s fee-for-service work, accounting for roughly one-third of New York’s revenue.

  • Streamline processes and set up systems for efficiency to ensure fee-for-service goal is achieved. 

  • Partner with Growth + Scale and Finance team to collect and keep accurate records of school payments. 

Event Management (10%)

  • Oversee the execution of small cultivation events including: event project and data management, vendor relationships, invitation and RSVP tracking through EventTrack.

  • Support MDD on overall event strategy, looking at data and trends to inform events for subsequent fiscal years.

Finance/ IT Liaison and Office Management (10%)

  • Support monthly revenue and expense reconciliation process with Finance.

  • Manage internal budget tracker to ensure expenses align with budget.

  • Work with IT to ensure technology needs are met for the team.

  • Support special projects as needed (ex: upcoming office move in FY21)


Though OneGoal-New York’s Manager of Development Operations is likely to see himself/herself/themselves in the following examples, these are not requirements. These examples are designed to help you determine if this opportunity aligns with your own passion and purpose.   

You are a team player

  • You are always willing to roll up your sleeves for the benefit of the OneGoal mission.  

  • You also know when to ask for help.  

  • You recognize that no single person is as strong as the group is together, and work to build culture in line with that of a strong, effective, and fulfilled team.

  • You know when and how to engage other key stakeholders that have the insight and positional authority to help you and others overcome obstacles and seize viable beneficial opportunities in a timely way.

You excitedly identify and confront challenges and opportunities.

  • You see challenges as opportunities to take your critical thinking skills and impact to the next level.  You operate with a strong sense of personal responsibility when it comes to solving challenges.

  • You analyze data and marshal resources to ensure the New York team has what it needs to achieve regional success in development. 

Execution is your wheelhouse. 

  • You get things done. People know you as someone they can depend on to come through for them. You are trusted by your colleagues because you follow through on your commitments and you circle back and close the loop on communication cycles.

  • You’ve demonstrated the ability to work diligently towards your goals and can comfortably pivot and try new strategies when challenges arise or priorities shift. 

  • Even though you are highly effective at executing, you don’t go at it alone. You know that collaboration and teamwork is key to innovation and you are comfortable investing people in a project and leading a project team towards a rigorous execution of your plan.

You are organized and have a keen attention to detail.

  • You know that thoughtful, well-crafted external materials are considered a reflection of our organization’s health and management and ensure that everything we share externally is accurate and without errors. 

  • You get energy from planning and from moving a project from start to finish and you are constantly thinking about the potential for impact with each action you take. 

  • Things don’t fall through the cracks with you because you understand what’s at stake.  You’re proactive in establishing personal systems and processes to ensure your ability to keep track of high volumes of information, to easily access it and to use that information to make data-informed decisions.  

  • You are a strong planner and are constantly assessing your priorities to manage self/up/out on diverse projects, against competing deadlines and around unanticipated requests. This allows you to be responsive to the needs of others and solve problems as they arise. 

You are an operator and a strategist.

  • You get things done and usually it’s because you’re purposeful and intentional with your use of time.  You love planning and setting deadlines and hold yourself accountable to doing what you say you’ll do.

  • You like to explore and surface innovative approaches and have designed new ways of doing things based on your yearning to learn and evolve. 

  • While you are process-oriented, you are not discouraged when things don’t go as planned because you’ve built contingency plans and are excited by challenges and problem solving. You have built scalable systems and efficient processes. 

  • You are driven both by data and experience, recognizing the complexity of decision-making and strategy requires evidence as well as a drive to dream big.

You are committed to diversity and inclusion. 

  • You seek to understand and celebrate the unique identities of the individuals with whom you interact; you advocate for and elevate the voices of marginalized people and communities especially those from which our Fellows come; you integrate your knowledge, skills and mindsets related to diversity and inclusion into every aspect of the work.  

  • You act on the belief that there are multiple perspectives on the world and understand that a person’s worldview reflects her/his/their own location in the social order relative to such factors as race/ ethnicity, class, and gender.

  • You continuously build our understanding of privilege and oppression especially within the context of our country, education system, and college divide. 


  • Bachelor's Degree (Required)

  • 2-4 years experience in either: development, operations, database management, or similar experience (Strongly Preferred)

  • Experience with Salesforce or other development databases (Preferred)


Our Team 

Guided by a clear set of core values and beliefs, you will join an impressive group of more than 150 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” 

The Tangible Good 

We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 20 paid vacation days, holidays and 6 sick days. 

*OneGoal reserves the right to change benefits at anytime according to business need.  


Less than $60k

Posting Expiration Date:


How to Apply:

Throw Your Hat in the Ring. Please click here to complete an application, which includes attaching an updated resume and cover letter explaining your passion and alignment to this position. 

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.


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