Product Manager, Alumni Database

KIPP Foundation

Posted: 11/19/2019

Position Type: Full-Time (Paid)

Function: Strategic Planning

Primary domain: Education

City: San Francisco

Postal code: 94105

State: California

Country: United States

Organization Information:

Budget:

$20M +

Website:

http://kipp.org

Mission statement:

Great education transforms lives. KIPP, the Knowledge is Power Program, is a non-profit network of 242 college-preparatory, public charter schools educating nearly 100,000 early childhood, elementary, middle, and high school students.  
 

Position Details:

Job Description:

Position Overview

The KIPP Foundation seeks a user-centered, strategic thinker to lead the future of our Salesforce Alumni Database to enable the scalability of our KIPP Through College and KIPP Alumni Success initiatives. The Alumni Database functionality has transformed significantly over the past several years. Beyond being an integral tool for leaders in our KIPP Through College program, school counselors, and post-secondary advisors as an alumni data tracking and reporting tool, it has become the critical connector between back-end data systems and front-end data collection and reporting.  The next horizon is researching, designing, testing, and launching responsive and scalable solutions to connect alumni as part of our alumni success strategy.

The Product Manager, Alumni Database will be responsible for product managing our Salesforce Alumni Database, informed by an equitable design process to:

·         Enable direct-from-alumni data capture and transfer, increase efficiency for practitioners, and implement foundation for alumni success scalability efforts

·         Develop and codify KIPP Foundation and KIPP regional strategies for engaging with KIPP Alumni for data collection and management

The Product Manager, Alumni Database reports to the Director, Strategic Design & Product Innovation and will collaborate closely with the Manager, Product & Operations. She/he/they will be a member of the KIPP Through College (KTC) team, which focuses on supporting KIPPsters through the college application, financial aid, and enrollment processes; providing families with essential knowledge to prepare KIPPsters to succeed in college and career; and staying in touch with alumni and as they navigate the academic, social, and financial experiences they might encounter while in college or pursuing a career. The National KTC team provides critical training, support, and tools to our regional KTC teams in support of these objectives. This role will also work collaboratively with many other Foundation teams, including Information Technology, Research & Evaluation, Insight & Analytics, and Alumni Success.

Key Responsibilities

Product Management of Salesforce Alumni Database (ADB):

Manage 3rd Party Integrations for Alumni Success Scalability

•       Lead the product management process for connecting alumni data between the Salesforce Alumni Database and selected 3rd party platforms (current roadmap includes AdmitHub for mass-text behavioral nudges, Qualtrics for alumni surveys, and National Student Clearinghouse for college enrollment status)

•       Lead user and stakeholder research for alumni data tracking needs

•       Define user stories and technical requirements for new ADB functionality

•       Manage user communication and training for ADB enhancements

•       Implement user feedback cycles to inform ongoing developments

•       Identify, explore, and vet additional external product & technology opportunities for expanding KTC support at scale

Manage Roadmap of ADB Maintenance and Adoption:

•       Lead testing, communication, training, and creation of user guides for ADB product enhancements

•       Conduct interviews, observations, and focus groups with our product users – regional KTC staff across the network

•       Analyze user feedback and usage trends to inform product strategy and develop requirements for product updates

Streamlining existing alumni data tracking processes:

•       Develop and codify KIPP Foundation and KIPP regional strategies for engaging with KIPP Alumni for data collection and management, including:

•       Alumni communication opt-in strategy

  • Career outcome data collection and management
  • Ongoing work to align across data systems

•       Provide customer service and KTC data management oversight

 

Qualifications:

Strong emphasis will be placed on this individual’s demonstrated track record in leading and supporting product development requiring strong process, project, and stakeholder management. Additional emphasis will be placed on the following key competencies:

•         3-5 years of relevant work experience, preferably in a strategy, design thinking, product development or project management role that worked with end-users to distill insights for product and/or program strategy

•         Energy garnered from listening and learning from end-users and stakeholders and ability to rapidly prototype and iterate based on continuous user feedback

·         Experience with Salesforce (or other CRM platform) product development, with understanding of software development processes, including agile development methodology, developing use cases, and usability testing

•         Exceptional critical-thinking skills – ability to structure and solve problems, synthesize analysis into key takeaways and recommendations

•         Robust project and process management skills – ability to drive projects from inception to completion while managing multiple projects simultaneously

•         Self-directed and results-oriented, demonstrating initiative and follow-through

•         Experience with charter or charter-like schools, non-profit strategy, higher education, college counseling/college persistence, and/or with students in low-income urban environments is preferred

•         Willingness to travel up to 20% of time

•         Ability to model KIPP’s values at all times along with a deep-seated belief that the opportunity to earn a college degree is a necessity for all, rather than a luxury for the privileged few 

Key Competencies:

  • Achievement Orientation
  • Project Management Skills
  • Critical Thinking and Problem Solving
  • Impact and Influence
  • Relationship Building
 

Benefits:

KIPP offers competitive salary commensurate with experience. A comprehensive benefits package, generous vacation and PTO, 401k retirement plan with both pre- and post-tax options, as well as gym reimbursement, flexible spending account (FSA), and cell phone reimbursement are also offered by KIPP.

 

Salary:

Commensurate with Experience

Posting Expiration Date:

1/18/2020

How to Apply:

To apply please submit your resume online. Application materials submitted via email will not be accepted.

KIPP Foundation is an equal opportunity employer and an organization that values diversity. People from all diverse backgrounds are strongly encouraged to apply.

 


 

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