About the Opportunity
Reporting to the Director of Product, the Portfolio Manager will be responsible for overseeing a portfolio of volunteer-led projects using cutting-edge technology to help inspiring organizations worldwide make greater impact. In this highly visible and high-impact role, you will manage a set of long-term projects from start to finish, staffing teams of talented pro bono data scientists with the right skills to get the work done, and you will build strong relationships with DataKind’s nonprofit partners, ensuring everyone has a great experience in the process. You will also have the opportunity to direct and contribute to short term engagements and public facing community events. In this role, you will work closely with data scientists as well as the Operations, Community, and Network teams.
What You’ll Do
The Portfolio Manager will be responsible for the following in addition to any other project assigned by their manager:
● Scope potential projects, contributing to scope statements and developing project plans.
● Write and oversee project briefs for the impact practice portfolio, managing scope creep.
● Prepare projects for a seamless launch with volunteers and nonprofit project partners, including but not limited to: aligning on and having contracts signed, ensuring data has been collected from DataKind’s partners, and making sure that tech and communications systems have been put in place for teams.
● Lead day-to-day team project operations and activities while ensuring work is progressing as planned.
● Plan and execute project kick-off meetings, overseeing client and volunteer check-ins and end of phase presentations.
● Communicate and manage expectations of partner organizations and volunteers throughout the entire project life cycle.
● Manage project management tools like Salesforce and Asana, ensuring that they are updated with project information and progress.
● Meet weekly with the Product teams to provide detailed status updates on key projects and work streams.
Project Team Management
● Interview and select volunteers for project teams.
● Work with the Director of Global Volunteers to identify top volunteers.
● Ensure volunteers have a great experience on projects, celebrating their efforts and work throughout the project.
● Solicit feedback from partner organizations and volunteers to execute action plans based on their feedback. Who You Are
● You are an experienced project manager. You have a proven track record of successfully managing full life-cycle tech projects, and love nothing more than successfully getting a project from the start line to the finish line. You have experience managing technical teams and deliverables in either the volunteer, non-profit, or tech spaces (or perhaps all three). You are comfortable breaking complex problems down to bite-sized deliverables, you use Agile management or a similar style, and you are exceptional at keeping teams on task to deliver a strong product on time. You identify problems early and are proactive about creating solutions. You have stellar relationship management and communication skills.
● You are fluent in both tech and social impact sector vocabulary. You understand the language of social impact and translate it into technical requirements, and vice versa. You know how to put technology to task and you recognize when a solution might be an algorithm, a database, an application, a retrospective analysis, or none of the above.
● You are a self-starter and get stuff done. Whether it’s on your own or through others, your experience, transparency, and organization allow you to get the nuts and bolts in place in record time, always with support and input from the rest of the organization. You are able to work independently with some guidance from your manager.
● You bring people together to move work forward. You know how to build buy-in from a variety of stakeholders, ensuring they have shared ownership over decisions and deliverables. You have time-tested strategies in your toolkit to support effective decision-making processes and have developed proven internal management systems that drive consistent results. You know what it’s like to volunteer and/or you’ve had experience rallying and motivating groups of volunteers around large scale projects or events.
● You are values-aligned and understand the bigger picture. You share DataKind’s values of humility, transparency, diversity, equity, inclusion, thoughtfulness, expertise, and approachability. You care about more than just completing your projects. Continuous improvement is a mantra of yours. You will always be contributing learnings to the team so they can make constant updates to their process and their product.
How You’ll be Measured
At the end of year 1, the Portfolio Manager will have accomplished the following:
● Direct and contribute to a landscape analysis for an upcoming impact practice sector.
● Guide a minimum of five projects through the end-to-end project process.
● Direct and support at least one Open Call for volunteers, select volunteers for project teams, and put all materials in DataKind’s volunteer management system.
● Communicate in a timely and proactive way regarding volunteers, projects, and opportunities such that the team is able to react and contribute to solutions.