Chief Community Officer

The Trevor Project

Posted: 2/6/2020

Position Type: Full-Time (Paid)

Function: Programs

Primary domain: Human Services

City: New York

Postal code: 00000

State: New York

Country: United States

Organization Information:


Not Available


Mission statement:

The mission of The Trevor Project is to end suicide among gay, lesbian, bisexual, transgender, queer & questioning young people. The organization works to fulfill this mission through four strategies:

1. Provide crisis counseling to LGBTQ young people thinking of suicide.
2. Offer resources, supportive counseling and a sense of community to LGBTQ young people to reduce the risk that they become suicidal.
3. Educate young people and adults who interact with young people on LGBTQ-competent suicide prevention, risk detection and response.
4. Advocate for laws and policies that will reduce suicide among LGBTQ young people.

Position Details:

Job Description:


The Trevor Project is the world's largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world's largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We've been saving lives every day for 20 years.


The Chief Community Officer, a new role on the executive team, will oversee several of The Trevor Project's key life-saving programs: advocacy, public training, education, and the organization's peer-to-peer support platform, TrevorSpace. They will lead both strategy and execution of these initiatives, ensuring these programs build on the organization's unique 20-year history of crisis services work at the intersection of LGBTQ youth and mental health. The Chief Community Officer will lead the efforts to scale these programs, which are critical strategic components of The Trevor Project's mission to end LGBTQ youth suicide.

What you'll do:

  • Oversee The Trevor Project's mission-driven work in advocacy, public training, education, and peer-to-peer support.

  • Dramatically expand the number of youth served by TrevorSpace, the world's largest safe space social networking site for LGBTQ youth, while simultaneously improving the quality and breadth of the program.

  • Scale our education and public training programs, which provide LGBTQ-competent suicide prevention trainings as well as supportive, best-in-class resources on LGBTQ youth and mental health.

  • Provide strategic direction for and grow Trevor's advocacy programs, including expanding the impact of 50 Bills 50 States, our campaign to end conversion therapy, and our other efforts to advocate on behalf of LGBTQ youth.

  • Partner with our technology team to constantly innovate on our technology platforms that are crucial to successfully scaling advocacy, public training, education, and peer-to-peer support.

  • Work closely across other departments whose partnership will be critical to the growth of programmatic operations (e.g., crisis services, development, marketing).

  • Use data to evaluate and monitor our impact and the integration of best practices from other leading organizations.

  • Serve as a key member of The Trevor Project's executive team and act as a key advisor and partner to the CEO on the strategic direction and performance of the organization.


Who you are:

  • Builder. ​You're excited about the opportunity to take the status quo as just a starting point, then implement best practices, expand programs to scale and continually innovate.

  • Collaborative. ​You understand that the best way to meet and exceed goals is through outstanding teamwork.

  • Organized and efficient.​ You know how to manage complex projects. You can communicate clearly and concisely.

  • Experienced operator. You have an extensive track record of running complex programs. You have the managerial chops to run multiple departments that require expertise in advocacy, education, public training, peer-to-peer support, and technology.

  • User-centric. You can put yourself in the shoes of the audience and build products and services that prioritize their experience.

  • Flexible. ​You are comfortable navigating ambiguity and working through competing priorities.

  • Results-focused. You set clear timelines and drive projects to completion. You know that delivering on goals and metrics is the key to having significant impact and growing our programs, and you have a clear history of having significant and measurable impact.

  • Innovative. You look at the way things are and then imagine 20 ways they can be improved. You're always thinking about trends in healthcare and tech and how we can incorporate them.

  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.

  • Fun. The work we do is very serious, but that doesn't mean we don't have fun. We know how to have a good time and you should too.


  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays
  • Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
  • Fun office environment and passionate team. It's NBD around here if Jonathan Van Ness or Imagine Dragons drops into our office
  • The Trevor Project is an equal opportunity employer
  • Meaningful work at an organization that is saving the lives of LGBTQ young people every day


Commensurate with Experience

Posting Expiration Date:


How to Apply:


Posted By: On-Ramps


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