Director, Computing and Infrastructure

Lucas Museum of Narrative Art

Posted: 2/28/2020

Position Type: Full-Time (Paid)

Function: Information Services/Technology

Primary domain: Arts, Culture and Humanities

City: Los Angeles

Postal code: 90015

State: California

Country: United States

Organization Information:


$20M +


Mission statement:

About the Lucas Museum of Narrative Art

Founded by philanthropist and filmmaker George Lucas and his wife, Mellody Hobson, Co-CEO and President of Ariel Investments, the Lucas Museum of Narrative Art will inspire current and future generations through the universal art of visual storytelling. The museum will present a permanent collection and rotating exhibitions for diverse public audiences which will feature illustrations, paintings, comic art, photography, and an in-depth exploration of the arts of filmmaking (including storyboards, costumes, animation, visual effects, and more). Extensive education programming designed for all ages will explore innovative ways for visitors to engage with narrative art. Designed by renowned architect Ma Yansong of MAD Architects and under construction in Los Angeles’ Exposition Park, the museum will feature new public green space, state-of-the-art cinematic theaters, a research library, numerous spaces for onsite education, restaurants, retail, and event spaces. Additional information at

Equal Opportunity Policy

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain talented people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

Position Details:

Job Description:

Position Summary (Intent and purpose of the role)

Reporting to the Managing Director of Technology, the Director of Computing & Infrastructure is responsible for overseeing the infrastructure of staff offices and the museum, as well as the end-user computing needs of the museum staff. The position sets the strategy to ensure a reliable and stable network and provides the computing tools and technology that allow for staff to do their jobs efficiently. The position will work with relevant departments and stakeholders to develop technology and security policies that follow best practices, while accounting for the needs of the museum and its staff. This position is a senior management role that requires a strategic vision, attention to detail, and a proactivity to resolving problems. It will also involve occasionally being on the front lines to personally take ownership and resolve problems.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).

Core competencies for this role

  • Leading & Supervising -
    Provides others with a clear direction; Sets appropriate standards of behavior;
    Delegates work appropriately and fairly; Motivates and empowers others;
    Provides staff with development opportunities and coaching; Recruits staff of a
    high caliber;
  • Working with People -
    Demonstrates an interest in and understanding of others; Adapts to the team and
    builds team spirit; Recognizes and rewards the contribution of others; Listens,
    consults others and communicates proactively; Supports and cares for others;
    Develops and openly communicates self-insight;
  • Applying Expertise & Technology - Applies
    specialist and detailed technical expertise; Develops job knowledge and
    expertise through continual professional development; Shares expertise and
    knowledge with others; Uses technology to achieve work objectives; Demonstrates
    appropriate physical co-ordination and endurance, manual skill, spatial
    awareness and dexterity; Demonstrates an understanding of different organizational
    departments and functions;
  • Delivering Results & Meeting
    Customer Expectations
    - Focuses on customer needs and satisfaction;
    Sets high standards for quality and quantity; Monitors and maintains quality
    and productivity; Works in a systematic, methodical and orderly way;
    Consistently achieves project goals;
  • Adapting & Responding to Change – Adapts
    to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal
    style to suit different people or situations; Shows respect and sensitivity
    towards cultural and religious differences; Deals with ambiguity, making
    positive use of the opportunities it presents.

Primary Responsibilities and Accountabilities

Information Technology

  • Develops and oversees computing (desktop/laptop/phone/mobile) strategy and including deployments/provisioning, upgrades and support;
  • Develops and oversees network and security design, strategy and maintenance;
  • Negotiates and manages relevant vendor contracts including ISP, telecom and end-user software;
  • Manages required patching and security vulnerabilities and oversees staff education of security best practices;
  • ​Works with relevant departments to develop and administer appropriate technology-related policies;
  • ​Oversees and supports end-user computing needs and provides an escalation point for help desk and infrastructure issues;
  • ​Manages disaster recovery planning;
  • ​Oversees and develop tracking systems for user licensing and device inventory;

Staff and Team Management

  • Recruits and manages a diverse and excellent team to support the development and execution of the information technology plan;
  • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality;
  • Mentors and develops a staff using a supportive and collaborative approach on a consistent basis;
  • Establishes and monitors staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals;

Special projects and other duties as designated by the Managing Director of Technology or assigned designee.


Education and Experience

  • Bachelor’s Degree in engineering, information systems or a related field;
  • 7 or more years of experience working in the Information Technology field, with 3 or more years of experience working as an engineer or overseeing infrastructure and 3 or more years managing desktop services;
  • 3 or more years in a leadership or management role and having direct reports;
  • Museum, cultural attraction, public venue or non-profit experience is highly desired;
  • Demonstrated effective leadership, with a proven record of attracting and retaining expert staff and fostering a dynamic and collaborative work environment;
  • Previous experience managing large-scale projects and overseeing and prioritizing multiple projects in a fast-paced environment;
  • Experience managing technology related construction as part of a larger construction project desired;
  • Experience with contract negotiations with vendors and suppliers;


  • Strong interpersonal skills and the ability to build consensus implementing technological change;
  • Strong management acumen with experience managing teams and consultants to extraordinary results;
  • Strong business acumen and excellent judgment regarding competing priorities;
  • Extremely well organized with excellent time management and follow up skills;
  • Strong customer service skills;
  • Highly attentive to details and accuracy;
  • Self-motivated individual with high initiative, resourcefulness and the ability to work well independently;
  • Team oriented, willing to pitch in and assist other staff as needed;


  • Expert in overseeing network design, architecture and troubleshooting including managing ISPs, switches, wireless access points and firewalls;
  • Expert in management of standard help desk functions including computing configuration and deployment and support;
  • Expert in dealing with vendors including request for proposal (RFP’s) / request for information (RFI’s), negotiating contracts, point of sale and invoicing and overseeing project implementation and support
  • Hands on technology experience in the following areas:
    • PCs & Macs
    • Microsoft Azure and Office 365
    • Deploying and monitoring cyber security software
    • Phone systems
    • A/V collaboration hardware and software
    • Office printing and scanning
  • Strong experience with access management and pass-through authentication including Active Directory and SSO;
  • Experience overseeing cyber security strategy;
  • Familiarity with implementing and managing help desk ticketing systems;
  • Familiarity with managing business continuity and disaster recovery;


  • Demonstrated ability to advocate for and successfully implement new and innovative uses of technology in a visitor/customer service environment at scale;
  • Demonstrated ability to work with diverse constituencies and successfully lead multiple simultaneous projects;
  • Demonstrated ability to identify root causes of technological faults and be hands on, as necessary, to minimize system and/or hardware downtime;
  • Proven ability to work effectively and positively with staff across all organizational levels and disciplines, as well as with external stakeholders;
  • Ability to communicate clearly, both verbally and in writing, with both technical and non-technical constituencies.


Salary and titles will be assigned commensurate to the successful candidate's education and experience. An attractive compensation package will be offered to the successful candidates. 

The Lucas Museum of Narrative Art is proud to offer the following benefits to our full-time, benefits eligible staff:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insruance
  • Voluntary Supplemental Life Insurance
  • Accidental Death and Dismemberment Insurance
  • 403B Plan with employer match
  • Parental Leave
  • Family Medical Leave
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Commuter Spending Accounts
  • PTO (starting at 26 days your first year)
  • Paid Holidays
  • Employee Assistance Program​


$140k - 155k

Posting Expiration Date:


How to Apply:

Applicants interested in this role must visit the Lucas Museum Job Board to apply.


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