Director of Operations

Lazarus House, Inc.

Posted: 8/11/2020

Position Type: Full-Time (Paid)

Function: Administration/Operations

Primary domain: Housing/Shelter

City: Lawrence

Postal code: 01841

State: Massachusetts

Country: United States

Organization Information:


$3M - $10M


Mission statement:

Lazarus House, Inc. is a Gospel based ministry that welcomes all in the name of God.  We provide a continuum of care encompassing, but not limited to food, shelter, clothing, advocacy, work preparation, health services, a listening ear, a welcoming heart, the restoration of dignity and self respect to people who are materially poor and in need. 

Position Details:

Job Description:

Position Summary:  As a Gospel-based Ministry, Lazarus House promotes respect and dignity for our Guests, colleagues, and community. Our next Director of Operations will be a person who lives the teachings of Jesus. We are looking for an organized go-getter, responsible for the management and efficacy of a considerable number of Lazarus House programs and services. We expect you to be an experienced and effective leader, a capable strategist, great with follow-through and follow-up, with a well-developed ability to collaborate to move the Ministry forward. The ideal candidate will have proven experience in scaling a multi-site organization and a demonstrated ability to both lead and build the capabilities of a bright, diverse team. The Director of Operations will be part of the Executive Team.

Position Description:

Operational Management

  • Manage Lazarus House Properties and develop strategies for their best use. 
  • Oversee the Food Pantry, Soup Kitchen, Information Technology Services and IT Manager.
  • Lead the development of our Thrift Stores.
  • Direct the work of the logistics and maintenance coordinators.
  • Head the Workplace Safety Team.
  • Manage contracts and purchase agreements for the Ministry.
  • Manage of the "Project Bethlehem" program.
  • Other duties as assigned.


  • Be a positive steward of the volunteers, donors, and staff that make the Ministry possible.
  • Strengthen the elements of collaboration, mutual respect, and accountability in LHM.
  • Encourage professional growth and provide educational opportunities for direct reports.

Analysis and Strategic Planning

  • With the Executive Director and the Leadership Team, continually evaluate programs and services to build on the strengths of Lazarus House and meet the needs of our Guests and community.
  • With the Director of Finance and Executive Director, ensure that the Ministry's finances are budgeted and managed for sustainability and strategic growth.


  • Strong commitment to the Gospel-based Mission of the Ministry and understand hot that identity drives our decisions and actions.
  • Results-proven track record that displays:
    • The ability to consistently make decisions through a combination of analysis, wisdom, experience, and judgment
    • The ability to balance the delivery of programs against budget realities
    • Problem-solving, project management, and creative resourcefulness.
  • Bilingual in Spanish and English.
  • Experience managing multiple departments.
  • Strategic Vision and Agility: Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Capacity Building: Ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
  • Leadership and Organization:  Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to engage with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower new generations of leaders, cultivate entrepreneurship, and learn the strengths and weaknesses of the team to put people in a position to succeed.
  • Be emotionally healthy; have an optimistic outlook on life.
  • Action-Oriented: Enjoy working hard and looking for challenges; able to act and react as necessary; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
  • Culturally competent; understanding how culture, diversity, and inclusion inform actions, decision making, and experience.
  • Demonstrate broad experience with strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
  • Minimum of 10 years' experience in general or operations management.
  • Bachelor's degree required.
  • Competent and collaborative leader.
  • Deep understanding of and sensitivity to the complexities of working with materially poor people; and of working with the staff who serve them.


Health insurance and vacation benefits.


Commensurate with Experience

Posting Expiration Date:


How to Apply:

Send resume and cover letter in English to:

Kelly Allen

Manager, Human Resources

Lazarus House Ministries

[email protected]

Applications: Accepted until we find the right person.


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