President and CEO

Goodwill Industries of the Valleys, Inc.

Posted: 9/25/2020

Position Type: Full-Time (Paid)

Function: CEO/ED/President

Primary domain: Community/Capacity Building

City: Roanoke

Postal code: 24017

State: Virginia

Country: United States

Organization Information:


Not Available


Mission statement:

Goodwill Industries of the Valleys is a non-profit organization dedicated to helping people with disabilities and disadvantages overcome barriers to employment. We provide workforce development programs that empower people to achieve and sustain a level of independence to participate more fully in life.

Our programs are primarily funded through the collection and sale of donated goods. We also rely on the generous financial support of individual and corporate donors.

A key component of our mission is the industrial services we offer to business and industry, which provides the training and employment opportunities for individuals participating in our workforce development programs.

Goodwill Industries of the Valleys is part of a network of local, autonomous Goodwill member organizations in the United States and Canada. Each Goodwill operates under the umbrella of a common mission; however, each functions as an independent organization with its own programs and locally-elected board of directors. Goodwill Industries International links all Goodwill members together to ensure quality standards, shared leadership, and a fluid exchange of ideas throughout the Goodwill movement.

Goodwill Industries of the Valleys is also a member of the Virginia Goodwill Network, which encourages collaboration among Goodwill organizations in the Commonwealth of Virginia.

Helping people and families in our community achieve a better life through work and independence.

Through the work of Goodwill, people will have the opportunity to achieve their greatest potential.

Values are our beliefs in action. They guide our behavior as we take action on a day-to-day basis to realize our mission and our vision. Our core values become the essence of our organizational philosophy and become the underlying principles in which we operate. Our values include:
  • Respect. Treat others as they want to be treated.
  • Ethics. Do what is right.
  • Learning & Innovation. Explore new ideas and seek creative solutions.
  • Collaboration. Work together, communicate, and partner with others to achieve more.
  • Stewardship. Manage our resources wisely, responsibly, and with care.
  • Diversity & Inclusion. Value the differences, contributions, and potential of every individual.

Position Details:

Job Description:

In accordance with Goodwill’s powerful mission, vision and values, the President and Chief Executive Officer (CEO) is accountable to the Board of Directors of Goodwill and provides leadership to preserve the rich legacy and continued growth and success of Goodwill. The CEO is responsible for the development and execution of the strategic plan and for Goodwill’s overall financial, programmatic, and operational performance. The new President and CEO will follow a tenured leader, requiring experienced and thoughtful leadership skills to honor the past while guiding an innovative strategy to ensure continued financial support for the organization’s people and mission.

The President and CEO will lead an executive team of six and an organization of more than 1,000 employees. The organization is made up of both Goodwill Industries of the Valleys, Inc., and Goodwill Industries of the Valley Works, Inc., and operates in three distinct business lines: donated goods, mission services, and Goodwill Business Solutions. With a network of community partners throughout its 35 county, and 14 city service area, Goodwill is one of the region’s largest and most complex non-profit organizations. The President and CEO reports to the Board of Directors, consisting of business and community leaders who are tasked with governance and oversight for the organization. As an integral part of the Goodwill Industries International network, the President and CEO will act as a collaborative partner and colleague to other Goodwill agencies, seeking and sharing advice and ideas.


• Develops and maintains an internal culture that promotes and fosters high standards of ethics and integrity. Serves as a role model promoting passion for the Goodwill mission, reinforcing organizational values, and encouraging quality and innovation.
• Provides inspirational leadership to a diverse group of leaders by crafting a shared vision, making sure it is clearly communicated, and holding leaders accountable for successful execution.
• Takes responsibility for ongoing assessment to ensure Goodwill’s operations, programs, people, and brand are poised for continued growth and success; to ensure a sustainable model for the future.
• With an emphasis on diversity and inclusion, attracts, develops and retains a high performing team of engaged employees.
• Leads an executive team of six and an organization of more than 1000 employees with a complex operational structure.

Board of Directors
• Works in partnership with the Board of Directors and Board Chair to support and guide Goodwill’s governance and fiduciary responsibilities.
• Maintains a collaborative relationship with the Board, working to set Goodwill’s strategic direction and policies, enabling the organization to adapt to a constantly changing external environment.
• Provides timely updates to the Board to ensure informed and effective decision making.
• Participates as an ex-officio member of all Board committees, working with each committee chairman on the development of related tasks and programs.
o Develops agendas for all Board meetings and Executive Committee meetings.
• Leads Board development efforts to ensure optimal Board performance with emphasis on promoting a Board composition representative of the communities and individuals served.

• Reviews and analyzes the operation and general management of the organization to determine its effectiveness and makes necessary changes to improve its effectiveness.
• Leads by example, demonstrating belief in Goodwill’s philosophy.
• Fosters an environment that empowers the executive and senior leadership and leverages the strengths of each team member. Promotes collaboration, trust and teamwork.
• Cultivates talent for future opportunities - grows talent internally and identifies talent externally to ensure that Goodwill has a steady stream of diverse future leaders and ensuring sustainability.
• Focuses on building, maintaining, and enhancing Goodwill’s technological capacity to nurture growth and efficiency.

• Directs business operations to make certain revenue, margins, and reinvestment in Goodwill’s business remains strong, so the organization’s program objectives are sustainable. Ensures Goodwill has adequate capital investment to allow for growth.
• Provides financial administration consistent with the purpose of the organization and in accordance with sound practices and legal requirements including payroll administration, controlling cash flow, and all other money related areas.
• Oversees the development of annual operating budgets and associated reporting for the organization; manages budgets within approved guidelines.
• Anticipates financial challenges including but not limited to economic constraint, competition, market and business trends, shifts in public/private funding, etc.; develops strategies to mitigate and address.
• Oversees development of salary structure, approval of staff job descriptions, and evaluation of staff department heads on an annual basis.
• Provides a comprehensive financial statement to the Board of Directors on a monthly basis.

Community Engagement
• Serves as a key community leader, championing the mission, vision, and interests of Goodwill and ensuring it is understood by both internal and external constituencies.
• Builds strategic relationships with vital business, community, and political leaders in the areas served, as well as like-minded non-profits and government entities.
Works with appropriate community and regional and state planning bodies concerned with youth, adults, and seniors who have disabilities and/or disadvantages.
o Champions new programs that improve service to youth, adults, and seniors who have disabilities and/or disadvantages.
• Acts as the public face and official spokesperson for Goodwill and is available to the community for speaking engagements, presentations, etc.


The ideal candidate will be an innovative and inspiring leader with at least 10 years of successful management experience in an organization of comparable or larger size and complexity. They should have a proven track record in an executive leadership role, demonstrating measurable success in leading the development and implementation of programs and initiatives to achieve organizational goals and objectives. As such, the successful candidate will possess the skills, knowledge, and passion to strengthen the organization internally, positioning it for continued success, while promoting it effectively within the community. The CEO’s leadership will extend to the broader community Goodwill serves, enhancing the organization’s role as a valued community partner.

  • Executive leadership experience in large not-for-profit or for-profit company required.
  • Experience in many, if not all, CEO functions, including interfacing with diverse Boards, managing a major budgetary function, overseeing contract management and program delivery, and leading public relations initiatives.
  • Minimum 4-year degree from a regionally accredited institution.
  • Mission-driven, focused, passionate, and energetic.
  • Team oriented, collaborative, actively seeks others’ thoughts, and actively listens.
  • Results-driven and a self-starter, flexible and able to prioritize multiple tasks, set priorities and ensure implementation against deadlines.
  • Demonstrated record of maturity, sound judgment, integrity, and adherence to ethical standards.
  • Demonstrated ability to build and sustain a diverse and inclusive organization through providing leadership in creating a vision and mission, developing strategies, and implementing action plans.
  • Demonstrated ability to effectively lead change, has a commanding and credible public presence coupled with composed demeanor under pressure.
  • Demonstrated ability to be visionary, able to think, act and influence others in ways that promote the success of the organization, to inspire and motivate staff and community members and to build a high-performing team.
  • Demonstrated ability to initiate, build and sustain productive relationships with multiple and diverse constituencies, both internal and external, including business, civic, and community leaders, government agencies, and the media.
  • Demonstrated knowledge of fiscal management principles and procedures, understands the business and financial implications of decisions.
  • Demonstrated ability to effectively problem solve, decisive with keen analytical and critical thinking capabilities that support and enable sound decision making.
  • Demonstrated record of exceptional communication skills, both verbal and written, to position and promote Goodwill’s mission in a compelling and influencing manner.


Benefits and Rewards
• Competitive base pay.
• Benefits that include paid time off (PTO), health insurance (medical/dental/vision/prescription), life insurance, 403(b) and 457(b) plans, short and long term disability, Employee Assistance Program.
• Opportunity to work for one of the nation’s most well-known and well-respected organizations dedicated to enhancing the lives of those in our communities.


Commensurate with Experience

Posting Expiration Date:


How to Apply:

For consideration, interested applicants are encouraged to send a current resume and summary narrative of their qualifications, experiences and the basis of their interest in the position to:

Lori Baker-Lloyd, Vice President, Human Resources
Goodwill Industries of the Valleys
P O Box 6159 | Roanoke, VA 24017

Goodwill Industries of the Valleys is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, or status as a protected veteran.


To receive targeted job listings like this one by e-mail please create a job alert