Summary:   Provides proactive connections and follow-up to people who need access to resources. Additionally, the facilitation of a caregiver support group will be key to this position.  Essential Duties and Responsibilities: 
Provide information and referrals, case management, and follow-up on participants who call for resources.
Work with clients to identify specific barriers they may be facing.
Prepare both immediate and long-term goals based on a progressive engagement model.
Conduct strengths-based assessments as needed to help in goal setting.
Build rapport, provide support, and advocate for a diverse range of clients, including individuals who may be actively using substances and/or living with significant mental/physical health challenges.
Participate in verbal de-escalation and crisis intervention in emergent situations and be willing to assist other staff as needed to maintain a safe and secure environment.
Observe/follow guidelines on confidentiality rights of clients and respect their privacy
Act as a liaison for clients when dealing with other agencies, landlords, and/or medical and mental health professionals when needed.
Provide facilitation of caregiver support group.
Work with representatives of other agencies to provide collaborative resources for seniors.
Become familiar with all requirements and procedures for senior center activities.
Provide fully-documented reports on all clients using a CRM database
Assist staff and ED in preparing all required monthly reports.
Ensure proper tracking of all clients who access and use services.
Act as a liaison with State Division of Aging Services, other government agencies, and the public on matters related to services for older residents of the County.
Prepare monthly report for the Executive Director on statistics of requests and suggestions on how to meet popular requests for assistance.
Attend agency meetings and trainings as requested.
Maintain accurate record of hours worked and turn in timesheets on schedule

Requirements: 

• Master's degree in social work  

• Proficiency in Microsoft Office 365 

Desired Qualifications: 

• Ability to work as part of a team and independently 

• Ability to work effectively with individuals of diverse backgrounds, including people of color and other culturally diverse populations 

• Experience entering/maintaining data in Salesforce or similar CRM database preferred  

• Knowledge of unique challenges faced by LGBTQ older adults 

Note: All employees are subject to periodic Washington State Patrol Criminal History Background Checks and must complete a Criminal History Self-Disclosure Form.  

AmeriCorps, Peace Corps, other national service alumni, women, people of color, and veterans are encouraged to apply. GenPRIDE is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.