Emergency Shelter Residential Support Staff

DOVE (DOmestic Violence Ended), Inc

Posted: 2/17/2021

Position Type: Part-Time

Function: Programs

Primary domain: Housing/Shelter

City: Quincy

Postal code: 02169

State: Massachusetts

Country: United States

Organization Information:


$1M - $3M



Mission statement:

Mission Statement

DOVE is committed to partnering with diverse communities, families, and individuals impacted by domestic violence. We promote hope, healing, safety, and social change by providing a broad range of preventive and responsive services.

Statement of Welcome & Affirmation

DOVE welcomes refugee and immigrant survivors both documented and undocumented, people with disabilities, people who are D/deaf or hard of hearing, BIPOC (Black, Indigenous, and other People of Color), and LGB, Queer, Trans, and Non-Binary individuals, people of all religions, and individuals whose first language is not English. DOVE welcomes people of all identities, including those not named.

Organization Summary

DOVE (Domestic Violence Ended), Inc. was founded in 1978 and has since grown from one crisis hotline to a comprehensive multi-services organization. DOVE is the only domestic violence organization in Norfolk County. DOVE provides a range of services for individuals who have experienced abuse, including a 24-hour hotline, emergency shelter, safety assessment and planning, supportive education and counseling, support groups, legal assistance, assistance accessing governmental and community-based services, and community outreach and education. At DOVE, we believe that all people have the right to live free from the fear of abuse. At our core, DOVE’s work is about fostering healthier and safer relationships for all.

Position Details:

Job Description:

Job Purpose: Residential Support Staff (RSS) provide crisis intervention and management, intakes, safety planning, emotional support, advocacy and support for basic needs to shelter program participants and hotline callers. Residential Support Staff report to the Director of Residential Services. Staff are permitted to sleep during overnight shifts when specific conditions are met; staff must awaken to answer the 24-hour hotline and respond to needs of shelter program participants.

DOVE is seeking to hire for daytime, 6-8 hour shifts (Sunday-Friday, between 7:00am-6:00pm. The incumbent may have the opportunity to pick up other shifts during the week as other staff seek coverage. Possibility of benefits eligibility depending on number of shifts regularly scheduled (eligibility for paid time off at 24 hrs/wk regularly scheduled; eligibility for Health/Dental/Life/Short‐term disability at 32 hrs/wk regularly scheduled). We are assessing needs during this time of COVID-living, and there is room for the specific role to evolve in time. Could evolve into FT position, informed by organizational needs and funding. 


Responsibilities include: 

  • Answer 24‐hour hotline. Respond to crisis calls with appropriate intervention and information. Provide referrals and complete intake process with callers seeking emergency shelter.
  • Greet new program participants and orient them to shelter and program. Prepare program participants’ bedrooms when there is a transition and offer resources and support.
  • Ensure the shelter is welcoming, responsive, and supportive of the experiences and needs of all program participants.
  • Provide crisis prevention/intervention and supportive listening to program participants and hotline callers.
  • Provide appropriate referrals to community services and provide information on the use of these services for shelter program participants, working in concert with other shelter staff, as well as for hotline callers.
  • Work in conjunction with other staff to coordinate provision services and resources to meet program participants’ needs.
  • Maintain accurate and complete forms and documentation as required by DOVE and funders.
  • Ensure the safety and security of program participants by appropriately monitoring the activities in the shelter, performing safety checks and reporting all problems or concerns appropriately in a timely manner.
  • Coordinate and involve program participants in the daily maintenance and cleanliness of shelter.
  • Distribute supplies and resources. Assist in the upkeep of food pantry, linen supply area, and clothing donations room. Sort and store donations.
  • Attend and participate in regularly scheduled individual supervision, monthly staff meetings, and ongoing professional development staff meetings and trainings.
  • Other duties as assigned.


  • Candidates will ideally have 2‐5 years’ experience working in a residential setting.
  • Bilingual (Portuguese, Spanish, Haitian Creole, Mandarin, or Cantonese and English) preferred.
  • The ability and desire to work with diverse populations including non‐English speaking families, LGBQ/T community members, and individuals with histories of substance abuse and/or mental health challenges.
  • Knowledge of trauma issues for adults and children as they relate to victims/survivors of violence.
  • Experience working with individuals and families impacted by abuse.
  • Demonstrated skills in crisis intervention, problem‐solving, conflict resolution, and de‐escalation.
  • Knowledge of child protection services and the criminal justice system helpful.
  • Excellent written and oral communication skills.
  • Patience, flexibility, and a sense of humor.
  • Ability to effectively multi‐task.
  • Must be committed to DOVE’s mission and practice philosophies, to ending violence and oppression, to using empowerment practice, and to promoting social justice and social change.
  • DOVE is working to deepen our racial justice and equity lens and work; applicants with foundational understanding of racism, white supremacy culture, as well as a sincere commitment to learn more and engage, are encouraged to apply.
  • Must complete DOVE’s 35‐hour DV training within 1 year of hire, participating when the training is next offered by DOVE, or provide documentation of equivalent training completed
  • The ability to climb and descend stairs and lift/carry up to 25 pounds.
  • This position is classified as an Essential Employee of DOVE.  On-site, in-person work is required; incumbents may be required to travel during State of Emergency declared by the Governor.
  • CORI check upon offer of hire.

** Residential Support Staff are permitted to sleep during specific hours on the “overnight” shift when not needed by shelter program participants and specific security measures have been met. RSS must awaken to answer the 24-hour hotline and respond to needs of shelter program participants.


Compensation and Benefits: DOVE is committed to working for social and economic justice, engaged and dedicated colleagues, training and education in best practices, professional development opportunities, openness to innovation, and the opportunity and resources to do meaningful, impactful work.

Wage is $18/hr.

Benefits include paid sick-time earned in accordance with MA Earned Sick Time Law up to 24 hrs/wk of regularly scheduled hours. 

Additional Paid Time Off eligibility begins at 24 hrs/wk regularly scheduled hours.  Select Holiday shifts are paid at 1.5x base salary.

Eligibility for Health, Dental, Life/ADD begins at 32 hrs/wk regularly scheduled hours.


Less than $60k

Posting Expiration Date:


How to Apply:

Note: Applications or resumes without a Cover Letter expressing interest in employment at DOVE will not be accepted. Applications will be considered until the position is successfully filled.     

To apply, send Cover Letter specifically for this position and Resume to:

Jessica Cohen, Director of Residential Services

[email protected]


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